By using this website and/or completing a purchase, you agree to be bound by the following terms. If you do not agree to the terms, you cannot use this website.
All contents on the pages of this website are for your general information use only. We reserve the right to change any content on this website without notice.
This website uses cookies to monitor browsing preferences only.
We nor any other third party provide any warranty or guarantees as to the accuracy, performance, completeness, or suitability of the information and materials found or offered on this website.
We reserve the right to use images of any completed work on our website and social media for marketing purposes only, unless the customer states otherwise.
All deliveries are made via a courier. We have no responsibility for any loss or damage when in the hands of the courier. We will dispatch all goods in due time for event dates, but we cannot be held liable for any time delays via the courier, including traffic or weather delays.
Delivery times on smaller items and orders such as flags, banners, and tablecloths are estimated at 7-10 working days. Larger orders and gazebo orders are estimated at 10-14 working days. We will always try to overachieve on these where possible.
Delivery will be to the ground floor of the delivery address. This does not include unpacking or assembly of the goods. Please ensure all goods are checked thoroughly for both condition and quantity at the time of delivery before signing for them. Please report any damage as soon as possible.
Delivery costs are unique to each product based on weight, package size, and quantity.
Payments can be made via our payment link or via bank transfer. We accept all VISA and MASTERCARD. All bespoke orders require payment before production. Once production has begun, we cannot change any artwork. If the order is cancelled after production has begun, we reserve the right to keep 50% for the work. 100% of the invoice must be paid before any products are dispatched.
PartyNest is a company specialising in all things branding. Based in South Wales, we deliver nationwide and internationally. Our products range includes flags, banners, arches, buoys, gazebo tents, and much more. Even if a product isn’t on our website, we can get a quote on almost any type of branding.
All design work is free with purchase. Our design team will only require logos and colour specifics to create a mock-up design. Logos must be in a high-resolution format for the printing stage (Vector, AI, EPS, PDF). If you only have a low-resolution logo, we can offer a conversion service at an additional cost.
All products are tested before we dispatch them to customers. This will be dated and start the warranty from this point. We cannot be held liable for any damage made to products in transit with the courier.
We give a standard 1-year warranty on all of our products. This is subject to following all instructions provided about usage, weather, storage, and handling.
Please note that all persons using branding products do so at their own risk and safety due diligence. The person or organisation purchasing or hiring the equipment will be responsible/liable for any damage or injury occurring from or as a result of misuse or reckless use. These guidelines are for the safety of all people using this equipment, and it is the sole responsibility of the hirer to ensure they are adhered to.
All our products are made to order. Once you have agreed on the artwork and production has started, you cannot alter any design. Payment of the invoice must be made before any of the production stages can begin. If you cancel your order after approving artwork and 50% deposit, we reserve the right to keep the deposit as work has begun on the order.
At PartyNest, we are committed to providing high-quality products and exceptional customer service. We understand that sometimes, for various reasons, you may need to return an item. Customers are entitled to a full refund if the product is faulty or not fit for purpose within 30 days of receiving the item. This policy does not apply to personalised or custom-made products unless the item is faulty or not fit for purpose.
We will never share any of your information with third parties, aside from necessary information to the courier for delivery of any goods.
If you’d like any more information, please contact our customer service team.